Warranty Policy

Warranty Policy

Thank you for purchasing from GorrLine jewelry.
We stand behind the quality of our products and provide a limited warranty, subject to the terms set forth below.

Warranty Period

The warranty for jewelry is limited to 6 months from the date of purchase, as indicated on the invoice or order confirmation.

Scope of Warranty

The warranty covers manufacturing defects only, including defects in materials or components that occurred during the manufacturing process.

The remedy will be determined at the sole discretion of GorrLine, and may include:

  • Repair
  • Replacement
  • Issuance of a store credit voucher

GorrLine does not guarantee restoration of the jewelry to its original condition, but only correction of the specific defect.

 

Exclusions – What Is Not Covered

The warranty does not apply in any of the following cases:

  • Scratches, abrasions, discoloration, or loss of shine resulting from normal or improper use
  • Exposure to liquids, moisture, sweat, perfume, cleaning agents, chlorine, seawater, or chemicals
  • Mechanical damage, including bending, breaking, warping, tearing, cutting, impact, stepping on the item, dropping, or excessive pressure
  • Natural wear over time, including peeling of gold plating, color changes, frayed chains, or loose stones
  • Damage caused by third-party intervention, self-repair, modification, soldering, or attachment to another piece of jewelry
  • Loss, theft, intentional damage, or shipping damage not carried out by us
  • Exposure to high heat, direct sunlight, acidic, humid, or salty environments
  • Damage caused by improper storage, use of hot water, or unsuitable cleaning methods

 

Conditions for Warranty Claims

To exercise the warranty:

  • An original purchase invoice or proof of purchase from the website must be provided
  • The customer must send the product to GorrLine for inspection via registered mail
  • Shipping costs for sending the jewelry for inspection and/or repair are the responsibility of the customer, even if the defect is covered under warranty
  • GorrLine is not responsible for any loss or damage occurring during shipment

Warranty Subject to Reasonable Use

The warranty applies only when the jewelry has been used in a reasonable and customary manner.

In any case of doubt, the determination of whether the warranty applies or is excluded shall be made solely at the professional discretion of GorrLine.