Return and Refund Policy

Return and Refund Policy

Dear Customers,

In accordance with the Israeli Consumer Protection Law, (התשמ"א–1981), and customary practices in the Israeli and global jewelry industry, the following is GorrLine’s Return and Refund Policy.
This policy applies to purchases made through the website only.

General

Transaction Cancellation and Refunds

Customers may cancel a transaction within 14 days from the date of receiving the product or from the date of receiving the transaction details, whichever is later.

A customer who is a senior citizen, a person with a disability, or a new immigrant may cancel the transaction within 4 months from the date of receiving the product or transaction details, provided that the purchase was made via remote communication (website order). (Applied to Israeli citizens only).

In the event of a valid cancellation, the refund will be issued within 14 days from the date the cancellation notice is received, subject to receipt and inspection of the returned product.

Cancellation Fees

  • If a transaction is canceled not due to a defect, damage, or non-conformity, GorrLine may charge a cancellation fee equal to 5% of the product price or 100 ILS, whichever is lower.
  • If the cancellation is due to a defect, damage, non-conformity, or failure to deliver by the agreed date, no cancellation fees will be charged.

Conditions for Returns or Refunds

  1. A product may be returned within 14 days from the date it was received, provided that the product has been returned to GorrLine.
    Refunds will be processed only after the product has arrived at GorrLine, has been received, and its receipt has been confirmed by GorrLine.
    The customer is solely responsible for ensuring that the returned item arrives safely and can be tracked and confirmed as delivered.
  2. The product must be new, unused, in its original packaging, including all tags, barcodes, and the original purchase voucher or receipt.
  3. Returns will be accepted only after the customer has contacted customer service and received confirmation of the return details.
  4. Customized or specially ordered items are not eligible for return or refund.

Return Method

The product must be returned via registered mail to the business address, which will be provided after the return request has been approved.

Return shipping costs are the customer’s responsibility, except in cases where the product is defective, faulty, or does not match the order, in such cases, the business will bear the return shipping costs.

 


 

 

Refund or Store Credit

After the product is received and inspected, the customer may choose one of the following options:

  • Refund to the original payment method used for the transaction
  • Store credit voucher for future use on the website

If a store credit voucher is issued:

  • It will be issued according to the actual amount paid, including discounts
  • It cannot be redeemed for cash

Discounted or Promotional Items

If products purchased as part of a promotion (e.g., “1+1”, percentage discounts) are returned, credit will be issued based on the amount actually paid.

In certain cases, the business reserves the right to offer store credit only, and not a cash refund, in accordance with the promotion’s terms.

Defective or Non-Conforming Items

If the customer receives a product that is defective, faulty, or does not match the order, the customer must contact customer service within 48 hours of receiving the shipment, including documentation (photo and/or video).

In such cases, the business will bear all costs related to return, repair, or replacement, and the customer may choose between a replacement product or a refund.

Warranty

GORRLINE jewelry is manufactured to a high standard and undergoes strict quality control.
The business provides a limited six-month warranty against manufacturing defects. The warranty does not cover damage resulting from improper use, breakage, scratches, or contact with substances unsuitable for jewelry.

Please refer to the warranty certificate provided with the product.

Contact Information

Requests for returns, refunds, or transaction cancellations may be submitted via:

Email: support@gorrline.com
Registered mail: Haifa, Israel, Haviva Reich Street, P.O. Box 3254134, GorrLine

Please include:

  • Order number
  • Full name
  • Reason for the request
  • Contact details
  • Return shipping address

For any additional questions, we will be happy to assist and provide prompt and professional support.